Question 1

What is HotelFlexi?

Accepted Answer

HotelFlexi is a modern, unified hotel operating platform developed by NovaX AI. It combines a front-desk Property Management System (PMS), direct commission-free Booking Engine, digital guest check-in via FlexiLink, Indian GST billing folios, housekeeping siren alerts, and an AI hotel agent.

Question 2

Does HotelFlexi support Indian GST invoices and rates?

Accepted Answer

Yes. HotelFlexi is fully tailored for Indian taxation compliance, automatically applying 0%, 12%, or 18% GST brackets based on room tariffs, and generating SAC 9963 compliant GST tax invoices.

Question 3

How does the FlexiLink guest check-in work?

Accepted Answer

When a booking is confirmed, a secure FlexiLink URL is automatically sent to the guest. Guests can review booking details, complete self check-in by uploading government ID proof, and verify payment before arrival.

Question 4

How does digital guest self check-in work?

Accepted Answer

When a booking is confirmed, a secure FlexiLink URL is automatically sent to the guest. Guests can review booking details, complete self check-in by uploading government ID proof, and verify payment before arrival.

Feature / Capability	HotelFlexi	Cloudbeds
Pricing Model	₹499 / month flat INR (No foreign currency conversion fees)	Starting at $120 – $300+ USD / month (plus room count surcharges)
Indian GST Taxation (SAC 9963)	Automated 12% & 18% GST brackets with CGST/SGST splits & state tax folios	Generic global tax system requiring complex manual setup for Indian GST
Built-in SAC 9963 GST Invoicing & P&L	Automated 12% & 18% GST folios with CGST/SGST splits and live P&L ledger	Requires third-party middleware or manual accounting exports
Autonomous Groq AI Front Desk	Bilingual AI Agent (English & Hindi) automating guest inquiries and operational metrics 24/7	Standard automated email templates without conversational LLM agent
Housekeeping Room Readiness & Inspection SLA	4-Stage room cycle (Dirty → Cleaning → Inspected → Ready) with supervisor assignment	Standard Clean/Dirty status without structured inspection sign-offs
Linen & Laundry Par Level Tracking	Built-in tracking of clean linen, in-room stock, at-laundry par levels & vendor counts	Requires separate inventory add-on apps
Kitchen Food Procurement & Rasan Forecasting	Recipe consumption norms & 7-day cover shortage forecasting to prevent food waste	No kitchen food procurement tracking included
FlexiLink Contactless Guest Portal	Automated WhatsApp/Email link: Self check-in, Govt ID & child birth proof, food orders, 7-day auto-purge	Guest portal available on higher pricing tiers
Payment Gateways & UPI	Direct Razorpay, UPI QR codes, Netbanking with 0% gateway markup	Cloudbeds Payments primary (limited localized Indian UPI options)

HotelFlexi vs Cloudbeds