Migrating to modern hotel management software should never cause operational downtime or double-booking panics at the front desk. With this step-by-step implementation checklist, independent hotels can complete their cloud transition in under 48 hours.
Phase 1: Pre-Migration Data Audit
- Room Inventory & Layout: Document room numbers, floor plans, room categories (Deluxe, Suite, Standard), and bed configurations.
- Active Forward Reservations: Export all future bookings including guest contact details, advance deposits, and special requests.
- Corporate Rate Contracts: Gather negotiated corporate billing rates, GST numbers, and company billing addresses.
Phase 2: PMS Configuration & Indian GST Rules
- SAC 9963 Setup: Configure automated 12% GST (tariffs ₹1,001–₹7,500) and 18% GST (tariffs above ₹7,500).
- Payment Gateway Integration: Connect Razorpay for instant UPI QR code check-in collections.
- Meal Plans & Rack Rates: Input EP, CP, MAP, and AP meal packages.
Phase 3: Front Desk & Housekeeping Staff Training
- Train reception staff on 30-second walk-in check-in and digital ID upload via FlexiLink.
- Equip housekeeping supervisors with the urgent siren mobile alert app for rapid room turnovers.
- Run a simulated night audit to verify daily closing balances.
Phase 4: Direct Booking Engine Go-Live
Embed your direct booking engine on your official website and link your WhatsApp number for 0% commission direct bookings.